You have 30 days to change your mind on all purchases from Pip Studio. So if for some reason you are not happy with your purchase you can return it within 30 days. For Pip Studio items not purchased through this webshop, please contact the shop where the items were bought.
Would you like a quick and proper processing of the returned article? Please note the following points:
01
Let us know which products you would like to return. You can do this online with your Pip account, please create a return request. In case you don’t have an account, please contact support@pipstudio.com by sending a message. There's no need to wait for a response, you can return the product as soon as you have informed us.
Active Ants / Pip Studio
Zeelandhaven 8
3433 PL Nieuwegein
__________________________
(Only German cities)
Active Ants NL / Pip Studio
Hoeschstrasse 950
46284 Dorsten
Deutschland
02
Please make sure the product(s) are packed well in their original plastic packaging. Including labels and stickers.It’s important to include a paper with your order number in the package.
03
Pack your items securely, using the original packaging. Including labels and stickers. Write the address on the box and ensure the old label is unreadable. Take your parcel to any Post Office of your choice. UK and Swiss customers can only return their package via UPS, GLS, Fedex and DPD. Please keep in mind that returns are at your own costs. Keep also in mind that it's your responsibility to save the certificate of posting received from the delivery company. The package can be tracked via a Track & Trace code until it arrives at the correct destination.
04
As soon as we have received your package we will send you a confirmation e-mail. Your returned items will then be processed. Your balance will be refunded within 14 business days after you returned the item(s). Your refund will be payable with the same payment method you chose for purchase.
You have 30 days to change your mind on all your purchases from Pip Boutique B.V.. You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. Please note that returns after 30 days will not be accepted and we will not send the items back to you at our costs.
To exercise the right to cancel, you must inform Pip Boutique B.V. of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can mail us at support@pipstudio.com or go to our contact page. You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
It is the customer’s responsibility to save the certificate of posting received from the delivery company. Save the certificate of posting issued when handing over the package. Should something happen with the package during delivery, such as getting lost, the delivery receipt can be used to try to locate it. Pip Studio is not responsible for this.
From a hygiene perspective you need to keep wearing your underwear while fitting clothes like homewear and bathrobes. You have to leave the hygienic strip in place.
If you unfortunately have to return a wear or bathrobe article, then the return must meet the following conditions:
The article is packed in the original packaging (including tissue paper);
The article is unworn, undamaged, unaltered, unwashed and clean;
The hygienic strip has not been removed.
The price tag is still attached.
Within 14 business days after you have executed the withdrawal declaration, you will receive the purchase amount of the item back to the same account with which the purchase of the item was made. As soon as we receive your return, you will receive a confirmation e-mail from us. The returned article will then be processed.
Once your returned item has been accepted by Pip Studio, we will refund the purchase amount to you. This refund will go to the same account used to pay for your order, or, if you paid with a gift card, the amount will be refunded to that card. The refund will be processed within 14 working days after the withdrawal declaration has been executed. If you have any outstanding payments with Pip Studio, the amount will be deducted from that balance. Shipping costs will be refunded, provided the entire order is returned.
It is not possible to swap your Pip Boutique B.V. purchases. What you can do is return your purchase and place a new order. You should return your old order within 30 days. Please note that you will be charged shipping costs again for your new order.
We will do everything we can to deliver your products safely to your door. If something does go wrong with your order, we will make sure that any missing or replacement products are delivered to you as soon as possible.
It is important that you inform our customer service about any missing or damaged items within seven days (please include pictures of any damaged items). If you have reported the damage, customer service will provide more information about the return procedure. This can differ per product.
Did you receive the instruction to return your damaged product(s)? From the day of receipt, you will have thirty days to send the damaged product to us. We will cover the costs of return shipping; the amount will be refunded to your account afterwards.
Depending on the country where you purchase is delivered to, the following order and delivery costs apply:
(Be aware of customs costs if the delivery address is a non-European Union country)
The Netherlands € 4.95
Belgium € 4.95
Germany € 4.95
Austria € 8.95
France € 7.95
United Kingdom € 12.95
Spain € 12.95
Italy € 14.95
Finland € 14.95
United States of America € 34.95
For a full overview of our worlwide order- and shippingcosts, click here.
More about order- and shipping costs, contact our customer service at support@pipstudio.com or +44 2081 0668 89.7
