Do you have any questions or an issue? Here you will find the answers to the most frequent asked questions. Haven't found an answer to your question yet? Feel free to contact our customer support team who are more than happy to help via e-mail, by telephone or alternatively you can fill in our contact form. We will get back to you as soon as possible.
Are you interested in selling Pip products? Click here!
Please note: Due to high demand, our response time is currently longer than you are used to from us. We are doing our best to help you as soon as possible. Thank you for your understanding.
Call us
We are available by telephone on:
Mon. 09:00-16:00
Tue. 09:00-16:00
Wed. 09:00-16:00
Thur. 09:00-16:00
Fri 09:00-16:00
+44 2081 0668 89
Send us an e-mail
Feel free to contact us via e-mail: support@pipstudio.com
Contact form
Ask your question via the contact form: fill in the form
Track it via the link in your email. If it’s delayed, let us know. We’ll find out where it is and keep you updated.
Delivery times: UK: 3–7 business days International: 5–10 business days
Easy returns via pipstudio.com/returns.
Important:
- Original packaging, including tags
- Include invoice or write your order number
- Return address: Borchwerf 5, 4704 RG Roosendaal, Netherlands
- Choose your own courier
- Keep your shipping receipt
We’re sorry! Send us photos or videos, and we’ll arrange a replacement or refund right away.
We’ll fix it. Tell us what’s missing or damaged, with your order number and pictures if needed. You’ll get a replacement with tracking info.
Once your return arrives, we process it in 1–3 business days. Refunds show up within 3–7 business days depending on your bank.
Unfortunately, no. Orders are processed instantly. You can return items after receipt via pipstudio.com/returns.
Contact us with the item name or code for an estimate.
Tip: Sign up for a back-in-stock alert on the product page.
Check your courier’s tracking. We’ll email you once it’s processed.
Check:
· Entered correctly?
· Still valid?
· Do you meet the conditions?
Still no luck? Contact us with the email that included your code. We’ll sort it.
EU: no extra fees. Outside the EU: import fees may apply, paid by the recipient. These are set by local customs.
